FAQ's

Are we able to use the pool and the long barn?

The long barn and swimming pool are both available for private hire for those guests staying with us. Please contact us directly to enquire about booking. groupbookings@newhousefarmsussex.com or fill out our contact form, alternatively just give us a call to discuss further.

Are we able to use the barn kitchen if we have hired out the barn?

The barn has an open kitchen set up to high professional standards, which makes it the perfect setting for group gatherings where a chef can be arranged to cater for you, or where groups can enjoy cooking and eating together. Please notify us in plenty of time if you would like us to arrange a chef for you.

Do you allow dogs?

Unfortunately we do not allow dogs.

How do I secure my booking?

In order to secure your booking payment must be made in full at time of booking.

Deposit

A swipe of a current card, or a cash deposit of £250 has to be taken before checking into your room. This deposit will be returned to you following check out providing everything is as it was when you arrived.

What should we bring with us?

Wellies are a must here, even in summer.

All suites have self-contained personal catering facilities so bring anything with you that you may need. Providing enough notice is given we can also accept supermarket orders in your name from 2.30pm-5.00pm on the day of check in. There is also a Waitrose in Hawkhurst, which is a less than 10 minute drive away should you need to go out for additional supplies.

However, we recommend you use the local independent deli, and incredible farm shops even closer to the farm with the highest quality locally sourced produce, and a huge range of interesting cooking ingredients.

Do you accept stag and hen parties?

We do not accept stag and hen parties.

Do you take wedding bookings?

We are not a wedding venue however The Lodges at New House Farm offers wonderful accommodation for guests of weddings nearby, and where you are also able to relax the day after the wedding, with our fantastic “wind down “facilities.

Feeding the animals

There are a number of animals here however it is important that they are not fed as many of them are on a specific diet. If you would like to feed them please ask us and we would be happy to give you some food. As with any farm or petting zoo, please be aware that you have to wash your hands thoroughly after any contact with animals. We provide handwash by the gate. We do not allow people into the animals’ paddock, as they deserve their own living space too, however they are friendly, and will come to meet you at the gate. The 6 acre lower field is where you may wander round the private countryside.

What is your cancellation policy?

Following confirmation of your cancellation we will make the dates available in an effort to mitigate the cost to you of cancellation. We cannot guarantee that the dates will be re-sold, nor can we guarantee that re-sold dates will be at the same price as your original booking. We urge you to consider cancellation of as a last resort; if we cannot fill your cancelled booking you will be charged the full amount.

Am I allowed to have guests visit me whilst I’m staying with you?

People not listed on the booking are not able to visit you unless prior written agreement has been given. At no time are friends ever allowed to stay over night though.

This is an insurance and health & safety issue and is non-negotiable; guests will be asked to vacate a property if they do not adhere to this condition of their stay.

Smoking

All accommodation is strictly no smoking. Anybody found to have been smoking in the suites would incur a charge,

Do you have Wi-Fi/broadband?

We offer broadband and Wi-Fi. However, speed and service is variable and can vary, especially as we are in a rural area where it may not operate at speeds to which you are accustomed.

New house farm tree